The Site is intended for and directed at United Kingdom residents over the age of 18.
1. Availability and Condition of Use
The Site is made available to you by Substantiel SAS ("Substantiel"). Whilst Substantiel makes every effort to ensure that the Site is available, Substantiel does not represent, warrant or guarantee in any way that there is continued availability at all times or of uninterrupted use by you of the Site. Further Substantiel reserves the right to suspend or cease the operation of the Site from time to time at its sole discretion. If a fault occurs, please report it to our Customer Services team 0808 234 1634 or by email at
As a condition of your use of the Site, you agree that you will not use the Site for any purpose that is unlawful under applicable law, prohibited by these terms and conditions or to defame, disparage any body or in a manner which is obscene, derogatory or offensive. You may not use the Site to interfere with or disrupt any network or website connected to the Site, interfere with the enjoyment of use of the Site by any other person and/or gain unauthorised access to other computer systems.
You are responsible for ensuring that your use of the Site is consistent with all applicable laws and regulation. Substantiel reserves the right to prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions or any applicable law.
2. Ownership, Use and Intellectual Property Rights
This Site and all content within the Site is owned and operated by Substantiel and/or its licensors. Substantiel and its licensors reserves all their rights.
The Site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell the whole or part of any information or content obtained from the Site without Substantiel's prior written authorisation. Provided that you retain all and any copyright and proprietary notices, you may:
a. retrieve and display the content of the Site on a computer screen;
b. store it in electronic form for your own personal non-commercial use (except that you may not store it on any server or other storage device connected to a network);
c. print copies of the content for your own personal non-commercial use.
Any intellectual property rights (including without limitation all patents, copyright, database rights and trade marks (whether registered or unregistered) subsisting in any content or material on the Site belong to Substantiel and/or its licensors. All rights are reserved for the benefit of Substantiel and/or its licensors. Nothing in these terms and conditions grants you any rights in the Site or the content within the Site.
Substantiel, Ordissimo are trade marks of Substantiel SAS. Other trade marks and trade names may be used on the Site. Substantiel disclaims proprietary interest in the trade marks and trade names of others. The use or misuse of these trade marks or any other content on the Site except as provided in these terms and conditions or in the Site content, is strictly prohibited. Nothing contained on the Site shall be construed as granting, by implication, estoppel or otherwise, any licence or right to use a Substantiel trade mark without Substantiel’s prior written permission.
Substantiel appreciates hearing from our customers and welcomes your comments regarding Substantiel’s products, including its on line services. Substantiel company policy does not encourage you to send to Substantiel any unpatented ideas, advertising or marketing suggestions, patent applications, models, prototypes, or any information, written or oral, which you regard as confidential (collectively referred to as "Unwanted Submissions"). While Substantiel values your feedback on its services and products, Substantiel request that you be specific in your comments on those services and products, and not submit any Unwanted Submissions.
Notwithstanding the foregoing, any submissions (including Unwanted Submissions) made to Substantiel shall be deemed to be Substantiel’s property. Substantiel shall not be subject to any obligation of confidentiality in relation to such submissions and shall not be liable for any use and/or disclosure of such submissions. Substantiel shall be entitled to utilise such submissions in any manner it sees fit.
4. Posting of Information
While Substantiel uses reasonable efforts to include accurate and up-to-date information on the Site, Substantiel does not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on this Site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.
Content on the Site is provided for your general information purposes only and to inform you about Substantiel and its products and news, features, products, services and other websites, which may be of interest. It does not constitute technical, financial, legal advice or any other type of advice and should not be relied on for any purposes.
Part of the Site may contain advertising provided by third parties. You agree that we will not be responsible for ensuring that such material complies with relevant laws and codes and that we will not be responsible for any error or inaccuracy in such material.
7. Hyperlinks and Third Party Sites
The Site may contain hyperlinks or references to external third party web sites from time to time. Any such hyperlinks or references are provided for your convenience only. Substantiel has no control over such third party web sites and accepts no responsibility in relation to any content, material or information contained therein. The display of such hyperlinks and references to third party web sites does not constitute an endorsement of such third party’s web site, products or services. Your use of third party sites may be governed by the terms and conditions and privacy policies of such third party sites.
8. Warranties and Limitation of Liability
You agree that your use of the Site is on an "as is" and "as available" basis. Consequently Substantiel makes no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and up-to-datedness or any content and information on the Site.
To the maximum extent permitted by applicable law, Substantiel excludes all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which Substantiel may otherwise have to you as a result of:
a. any error or inaccuracies in any information or material within or relating to the Site;
b. the unavailability of the Site for whatsoever reason; and
c. any representation or statement made on the Site.
Under no circumstances shall Substantiel be liable to you or any third party for any loss of damage suffered (including without limitation loss of business, loss of revenue, loss of profits, loss of anticipated saving, wasted expenditure, loss of privacy, loss of data and any other direct or indirect losses) arising from your use of the Site (including the downloading or any software, program or information) or reliance thereon.
For the avoidance of doubt, Substantiel does not exclude or limit its liability for death or personal injury arising from its negligence, for any fraudulent misrepresentation made by Substantiel on the Site or for any other statutory rights which are not capable of being excluded.
If you are in breach of any of these terms and conditions, you agree to indemnify and hold Substantiel harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by Substantiel in relation to or arising from such a breach.
10. International Use
Unless otherwise specified, the materials on the Site are directed solely at those who access the Site from the United Kingdom mainland. Substantiel makes no representation that any products or services referred to in the materials on the Site are appropriate for use, or available in locations outside the United Kingdom. Those who choose to access the Site from locations outside the United Kingdom are responsible for compliance with local laws if and to the extent local laws are applicable. We prohibit any access and/or use of the Site from territories outside the United Kingdom where the contents of the Site are illegal or unlawful.
Substantiel reserves the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access the Site you agree to be bound by any variation made by Substantiel. It is your responsibility to check these terms and conditions from time to time to verify such variations.
These terms and conditions contains the entire understanding and agreement between Substantiel and you in relation to your use of the Site and supersede and replace any representation, statement or other communication (whether written or otherwise) made by you or Substantiel which is not contained herein.
Should any part of these terms and conditions for any reason be declared invalid or unenforceable by a court of a competent jurisdiction, such part shall be deemed to be deleted without affecting the remaining provisions.
These terms and conditions are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England.
The Site is owned and operated by Substantiel ISAS, a company registered in France under registered number 443 273 511 RCS whose registered office is at Nanterre, 92000 France.